Shipping & Terms
Standard New Zealand delivery, 3-5 business days - FREE
International Tracked Courier, 2-5 business days - FREE with purchases over NZ$150
Please allow up to 1 business day for your order to be processed.
Factors such as extreme weather conditions and public holidays may delay the arrival of your order/s.
Once your order has been shipped we will send you a confirmation email (including the tracking number if your order includes this service).
We are unable to deliver to P O Box addresses - please ensure you provide a physical street address for your order.
If your shipment is unable to be delivered due to an incorrect address or is returned to sender for reasons outside of our control, shipping costs will apply to all following shipping attempts.
With lost or missing orders, our policy is to first locate the order in the courier system and assist with any delivery issues. The order will then be replaced if the delivery issue cannot be resolved. An exception to this is if tracking is showing the order has been delivered. If this is the case, we cannot take responsibility for a missing order as our orders do require a signature upon delivery to ensure you successfully receive your order.
Please email us for any enquiries
In the unlikely event that you receive a product that is damaged or faulty, contact us within 3 working days with photo/s of the issue and we will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy. Please email and we will be in touch straight away.
We are unable to receive products back if you have simply changed your mind, so please order carefully.
All prices on the Kai Tonic online store and all orders processed are in New Zealand dollars. All prices include GST (Goods and Services Tax) when purchased in New Zealand and exclude GST when purchased elsewhere.
All transactions on our website are processed through a highly secure and fully compliant payment gateway platform. We do not store your card data to process your payment or for any future orders, you may want to make.
International orders may attract local Customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Kai Tonic. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.
It is your responsibility to ensure that your order can be imported into your country.
USE OF KAI TONIC
Please use as directed and do not consume if you have any allergies to any of the ingredients listed.
The information contained on our website has been prepared for the purpose of providing information, including about our products and services, and is not intended to provide medical advice or designed to rectify, treat or cure any specific medical conditions or diseases. Nothing stated or posted on our website is intended to be and must not be taken to be, medical advice. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or content contained on our website.
THIRD PARTY WEBSITES AND PRODUCTS
Occasionally, the Kai Tonic website might contain links to other third party websites. Those links are provided for your convenience and don't mean that we endorse the website. We are not responsible for the content of any third party website linked to our website.
We don't warrant or guarantee the accuracy, completeness or suitability of the information and materials contained on this website for any particular purpose.
Kai Tonic is not liable for any claim, loss, damage or liability arising out of, or relating to, this Kai Tonic website or the information contained on it.
All material on our website and all images, text and graphics on our website are owned or licensed by us and protected by law. You must not copy, sell or use any part of our website or any material contained on our website without our written consent.
TRADEMARKS; COPYRIGHTS AND PROPRIETARY RIGHTS
Kai Tonics Limited owns the trademarks, service marks, trade names, and other intellectual property and proprietary rights throughout the world associated with Kai Tonic Content, the Website, and the Services. Moreover, the term “Kai Tonic” and anything on the Website that identifies or distinguishes Kai Tonic from any other goods and services are registered or unregistered trademarks of Kai Tonics Limited (the “Kai Tonic Trademarks”). Except as otherwise permitted by law, you agree not to display or use in any manner the Kai Tonic Trademarks without Kai Tonic's prior written consent.
NEW ZEALAND LAW
The Kai Tonic website and all contracts entered into through it are governed by and interpreted in accordance with New Zealand law.
We may change, delete or move any of the material on this website or these terms and conditions, at any time without notice.